GOV.UK Forms to streamline public access to government services across the UK

The UK Government has launched GOV.UK Forms, a new digital tool designed to make it faster and easier for the public to access essential government services online.

Following a successful pilot phase, the platform is now set for rollout across all government departments, allowing citizens to complete applications and forms online without the need for paper-based processes.

GOV.UK Forms has already proven effective, helping over 20,000 armed forces personnel apply for veteran badges and supporting victims of the Horizon IT scandal in accessing compensation quickly. The tool has also streamlined processes for XL Bully dog registrations and coastguard recruitment, saving an estimated two years in processing time.

Minister for AI and Digital Government Feryal Clark, who announced the rollout at the Digital Nations Ministerial Summit in Copenhagen, highlighted the platform’s potential to modernise public services and reduce administrative burdens, allowing government departments to focus resources on enhancing service quality.

Since its inception, GOV.UK Forms has published 87 forms used by over 1,200 civil servants, making the process more accessible and secure. The platform also meets government accessibility standards, ensuring it’s user-friendly for individuals with access needs. Christine Bellamy, CEO of the Government Digital Service, noted that GOV.UK Forms empowers government teams to create and manage online forms without coding skills, enabling a more efficient, digital-first approach to public engagement.

With the launch of GOV.UK Forms, the UK Government is taking a significant step towards digital transformation, simplifying citizen interactions with government and making public services more accessible, efficient, and secure.

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GOV.UK Forms to streamline public access to government services across the UK